The contact and call centre sector has grown rapidly over recent years in Scotland,  there are now over 86,000 personnel employed in this industry which constitutes 1 in 30 people employed in Scotland alone. This comes as no surprise as there are plenty of opportunities to work in the contact and call centre sector, as well as room for gainful progression up the career ladder.

One fantastic thing about the contact and call centre sector is that there are an assortment different areas to work within, including; financial services, telecoms, utilities, retail, motoring, technical support, travel and media, and more. This means you can find an area that interests you which will make the job that much more fulfilling to you personally. But before you even consider applying for any positions in the contact and call centre sector, it’s important that you know what employers expect from candidates.

What’s Expected?

The contact and call centre sector offers great opportunities to those who may not have a much experience under their belts, or those who don’t have many qualifications as employers tend to want great individuals skills instead. These skills include being a good communicator, being efficient, motivated, goal-oriented, and hardworking. If these sound like skills you know you possess, then the contact and call centre sector might be where you can flourish.

As an employee within the contact and call centre sector, you main duties would usually be handling customer enquiries or calling potential customers to offer a service or product. With that in mind, employers in this sector require someone with great interpersonal skills to make customers feel at ease, as well as being able to work well in a team with others. You’ll also need to be a quick learner as although you will usually receive training before beginning your first day on the job, the more customers you can assist without transferring to another more specialised department, the better.

Being familiar with computers is also extremely helpful when applying for a job within the contact and call centre sector as you’ll likely be using one to troubleshoot customer problems, or to give callers information. It’s also important to note that different employers within this sector will want different pre-requisites, so sometimes employers will want you to have prior experience in a similar role.

How Can We Help?

HR Recruitment’s employment specialists have recommended countless job-seekers to well-known employers in the contact and call centre sector, so we’re confident that we can find you the perfect position within this sector. Our efficient matching process will match your skills, experience, and preferences with a position that is sure to be a great fit for you.

Our industry specialists can also offer you practical advice about the contact and call centre sector, so you can be ahead of the game when it comes to applying for positions within this sector.

We recruit and supply for all positions within the contact and call centre sector including:

  • Contact Centre Agents (inbound/outbound)
  • Call Centre Agents (inbound/outbound)
  • Telesales Agents (inbound/outbound)
  • Collections Agents (inbound/outbound)
  • Customer Services Agents
  • Business 2 Business
  • Team Leaders
  • Team Managers
  • Accounts Managers
  • Administrative Staff

This list is not intended to be exhaustive and we recruit and supply for many other positions.